FAQ – Frequently asked questions

Bank details can be changed in the app, under the heading “More…” then “Refund method”.

An IBAN can only be used by one user.

You can close your account in the app, under “More…” then “My account” and “Delete account”.

You just have to click on ” I forgot my password”.

Changing the password can be done in the app, under “More…” then “My Account” and “Change my password”.

Personal details can be changed in the app, under “More…” then “My Profile”.

There is no minimum amount, you can request a refund for any amount.

We endeavour to respect the 14 day time limit.

Currently sponsorship is not possible but is under consideration.

Currently sponsorship is not possible but is under consideration.

It is preferable that the ticket has a barcode, but if it does not have one your proof of purchase will still be accepted.

It is necessary to send the whole ticket to prove your purchase, you have the possibility to photograph it in several shots.

No, it is not possible to scan a ticket after a campaign termination unless you have previously booked this campaign and your reservation is still valid.

To know the delay, please check this information in the application under the heading “invalid proof of purchase”.

Digital receipts are valid as long as the screenshot is clearly legible and and that all the invoice information are included: Name of the brand, product, price, date and number of the invoice

No, a proof of purchase in the form of a receipt is required.

Once refused, you will be able to re-enter it a second time for validation.

If your proof of payment is refused, you will have the opportunity to re-enter it a second time for validation.

No, the same ticket cannot be shared with another person and can only be used on one account.

You can re-enter it a second time for validation.