There is no minimum amount, you can request a refund for any amount.
I have not received a refund (within the time limit indicated)?
We endeavour to respect the 14 day time limit.
How do I claim my refund?
You must first complete the survey and submit it to the Treetz team for validation, then your refund can be authorised and paid into your bank account.
Can all members of the same household (children, parents, spouses) participate in the same campaign?
No, only one participation per household is allowed per campaign, but each member of the same household can participate in different campaigns.
Why is my claim invalid?
Please check your campaign history, the reasons for rejection are indicated there.
Why doesn’t the refund appear in my wallet?
Please check the “My portfolio” section, then “My payment history”.
How long does it take to be issued a refund?
The deadline is 14 days after the campaign has been finalised.